Contact Us

Email us using this form or call us at (713)-552-1545.

         

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Shipping Info

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Shipping & Returns

FREE SHIPPING with orders over $100, discount automatically applied at checkout.

SHIPPING:

Business Days: Monday - Friday , excluding federal holidays within the United States. UPS 3 Day, UPS 2nd Day Air and UPS Next Day Air Saver: Orders must be placed by 12pm Central Standard Time (CST) to be processed within 24 hours.

Processing Time: Orders received between Monday and Friday are usually processed the same day or by the end of the next business day. Orders received on Saturday or Sunday are usually processed by the end of the day Monday. All expedited priority orders must be placed by 12 noon Central Standard Time (CST) to be processed on the same business day. If placed after this, your order will be processed the following business day.


Hazardous Materials:  Certain items considered Hazardous Materials (HAZMAT) including aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, nail polish remover, nail polish etc.) are required by the U.S. Department of Transportation to be shipped by Ground-only transport, due to air transport restrictions and regulations.


P.O. Box Addresses: USPS Ground or Priority/Express Mail are the only shipping methods available.

RETURNS:

Please choose your products carefully as everything is FINAL SALE. We do not accept returns but will exchange defective products. Please contact facadebeautycollection@gmail.com for help or questions prior to purchase.
Damaged, Defective, or Incorrect Items: We try to always provide the highest level of service possible. If there is a problem with your order, please begin by contacting Customer Care immediately. Click the "Contact Us" tab at the bottom of our menu or send us an email by writing to facadebeautycollection@gmail.com. Please provide as much information as you can about the problem, including your order number, the name of the affected product(s). A customer care specialist will respond to you as quickly as possible. Please do not discard any items until you have had a response from a Customer Care Specialist.